Orders & Shipping

Of course you can order, we will process your order in the next minutes.

We are focusing to dispatch the orders as quickly as we can.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Dispatching Time: 

The current dispatching time for in stock items is 3 - 5 business days.

Standard Delivery:  

Europe - Worldwide:

The parcel are delivered within 7 - 10 business days from dispatching in average, delays may vary depending on the local carrier of the customer.

Express Delivery:

Europe - Worldwide:

The parcel are delivered within 3 - 7 business days from dispatching in average. Delays may vary depending on the local carrier of the customer.

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Delivery details will be provided in your confirmation email.

The Amazing Collectables cannot be held responsible for the delays

We use all major carriers, and local courier partners. 

Firstly, our international transporter and then your national post company.

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Europe:

Belgium: BPost

France: La Poste, Chronopost

Germany: Deutsche Post

Italy: Post Italiane, LP Express

Netherlands: NL Post

Portugal: CTT Portugal

Spain: Correos

Switzerland: Swiss Post

United Kingdom: Royal Mail, Parcel Force

Ireland: An Post


America:

United States: USPS

Canada: Canada Post

Mexico: Correos De Mexico

Rest of the world:

Israel: Israel Post

Malaysia: POS Malaysia

Philippines: PHLPost

Thailand: Thailand Post

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As remember, we ship worldwide, this list is not exhaustive and includes the countries where we ship the most.

1. You will receive a confirmation by e-mail.

2. You will receive an email stating that your order will be packed and dispatched within 3 business days in normal period.

3. You will receive your tracking by e-mail some days later, as soon as the transporter scan the parcel.

Please Note: The trackings will be updated and sent with an automatic e-mail as soon as it's available.

Your order is confirmed, as stated in our terms and faq, we will dispatch it as quickly as we can.


Please make sure to also check if your order contains in stock or pre order items.

If you have received your tracking, your order is in transit and will be delivered as soon as possible by your national post company.

If you have not received your tracking, it will be updated as soon as possible by our team.

Please feel free to contact us anytime, we will answer as soon as we can manage.

In this hard period, all the team still want to bring joy and happiness to all of our customers.

Be sure that we will thank you for your patience and understanding in the future.

We love you all and we are working hard to ship your orders as soon as we can manage.


Stay safe and take care of you and of your beloved ones.

100% MINT Condition Guarantee!

As specialist, we know that is very important for our customers to receive their products in perfect mints conditions, we use a premium shipping method, secured and safe for your collection products, don't worry!

 

By ordering with us you'll get the free 100% MINT Condition Guarantee, for any problem with the products or with the boxes, we will do our best to replace them for free!

International delays

We expect delivery speeds of 3 - 8 business days for Express Services and 6 - 12 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 14 - 20 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 10 - 14 business days for Express Services.

We expect delivery speeds of 7 - 15 business days for Express Services and 10 - 20 business days for Standard Services.

We expect delivery speeds of 7 - 12 business days for Express Services and 15 - 20 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

Nous estimons des délais de livraison de 7 - 10 jours ouvrés en livraison Express et 10 - 14 jours ouvrés en livraison Standard.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

The shipments to Ireland are currently suspended and should resume June 2022.

This decision is out of our hands and driven by factors such as new tighter restrictions including EU Customs requirements for additional electronic documentation and more goods being either restricted or prohibited from getting into Ireland from non-EU markets, as well as a lack of available flight space for freight. The below is a direct excerpt from Australia Post with more details.


We continue to experience more items than usual being delayed or returned to sender by Irish Customs, due to incorrect or insufficient customs declarations.
Irish customs have new systems and processes aligning with the Brexit and EU customs changes. When sending items to Ireland, the following data must be provided to avoid your items being returned:

Sender and receiver information
Comprehensive declaration including product description and Taric Code
Please note a temporary suspension of deliveries to Ireland remains in place due to limited flight capacity.


We are currently still waiting on confirmation on whether or not we will be able to ship to Ireland as the service has not opened up to us just yet. We are definitely working on this one and hope to have it resolved soon

We expect delivery speeds of 10 - 16 business days for Express Services and 18 - 24 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 4 - 6 business days for Express Services and 7 - 12 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 3 - 6 business days for Express Services and 8 - 10 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 7 - 10 business days for Express Services and 10 - 14 business days for Standard Services.

We expect delivery speeds of 8 - 14 business days for Express Services and 10 - 18 business days for Standard Services.

Products

Of course, all the products we sell are new and 100% originals with serial numbers.

As for the box of the product, you benefit from the quality guarantee, for any problems, contact us and we will do our best to replace the box of your product and for free of course!

We know that this is very important for our collector customers and we are delighted to offer a high-end service with safe shopping, and a customer service available 7 days a week with a response in a few hours.

Better discounts for retailers or huge collector? No problems!

 

Contact us on our Facebook Page:

https://www.facebook.com/TheAmazingCollectables

Or by e-mail at:

info@theamazingcollectables.com

Ordering In-Stock Items with Pre-Order items

When placing an order on our website with both Pre-Order items and in-stock items, we will ship your in stock items in first place and then the pre order items as soon as they arrive in stock without additionnal shipping cost.

Shipments Containing Pre-Order Items

If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combine across other orders you have placed in order to keep your items together for safety and ease of delivery.

Processing Times

Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold.

Eg, 1 customer order will be rather quick, with a day turn around. 100-1000 customer orders will take much longer.

We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.

We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages.

FYI: Pre Order processing involves, 1. Invoicing your item/s, 2. Creating a shipping label, 3. Collecting the item/s and then lastly 4. Packing your item/s before shipping. This takes multiple staff members across multiple departments.

Note: The products on pre order has an ETA date that it subject to be delayed by manufacturer, for a later or earlier date.

By pre-ordering a product you legally accept this close of the contract.

Change of Mind

In this period, the orders are directly processed and dispatched as prioritary, and they can not be cancelled but you can still decline the parcel on delivery to return it and receive a refund of the items costs.

The Amazing Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to us in exactly the same condition it was received by the customer.

You must contact The Amazing Collectables to discuss any exchange within 14 days of receiving your item. The Amazing Collectables reserves the right to refuse any return of a product due to change of mind.

Refunds are generally processed within 10 business days.

Due to a huge amount of orders to process, we kindly ask you to give us some time to process a refund.

Stay assured that we will do our best to help as soon as we can manage.

To help us, please do not take any further action otherwise, it will take longer to refund you.

International shipping

We process your orders within some minutes

Contact us

Feel free to contact us whenever you want to