Orders & Shipping

Of course you can order, but be aware that your parcel may be delayed in this period. (Please see the delays below) 

Also, if you order it will support us, we'll be grateful in the future, you'll see!

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

U.S. and Canadian customers: Please contact us by e-mail or by Facebook to get a shipping quote.

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Contacts us by e-mail:

info@theamazingcollectables.com

or by Facebook: 

https://www.facebook.com/TheAmazingCollectables

Dispatching Time: 

The dispatching time for the items sent from August is 3 - 5 business days. (Up to 10 - 12 business days for some orders)

- CURRENT DELAYS (PLEASE SEE BELOW)

Standard Delivery:  

- Delayed, please see your country's section below.

Europe - Worldwide:

 

The parcel are delivered within 7 - 10 business days, delays may vary depending on the local carrier of the customer.

 

Express Delivery:

- Delayed, please see your country's section below.

Europe - Worldwide:

The parcel are delivered within 3 - 7 business days. Delays may vary depending on the local carrier of the customer.

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Delivery details will be provided in your confirmation email.

The Amazing Collectables cannot be held responsible for the delays

We use all major carriers, and local courier partners. 

Firstly, our international transporter and then your national post company.

1. You will receive a confirmation by e-mail.

2. You will receive an email stating that your order will be packed and dispatched within 3 business days in normal period. (currently 5 - 12 business days, in average)

3. You will receive your tracking by e-mail some days later, as soon as the transporter scan the parcel.

Note. Please do not contact us for a tracking, it will be useless and a lack of time for you and us. It will be updated and sent with an automatic e-mail as soon as it's available.

100% MINT Condition Guarantee!

As specialist, we know that is very important for our customers to receive their products in perfect mints conditions, we use a premium shipping method, secured and safe for your collection products, don't worry!

 

By ordering with us you'll get the free 100% MINT Condition Guarantee, for any problem with the products or with the boxes, we will do our best to replace it for free!

Coronavirus: delays & other impacts

The worldwide shipping situation is getting better every days and the traffic is almost normal.

We expect delivery speeds of 3 - 8 business days for Express Services and 6 - 12 business days for Standard Services.

We expect delivery speeds of 6 - 15 Business Days for Express Services and 8 - 15 Business Days for Standard Services.

We expect delivery speeds of 6 - 15 business days for Express Services and 8 - 15 business days for Standard Services.

Due to flight cancellations and/or border closures, the service is suspended for now, it should be working again soon.

If you have an order with express shipping method, we might keep it on hold the time to ship it as soon as we can to you.

We expect delivery speeds of 7 - 15 business days for express Services and 10 - 20 business days for Standard Services.

We expect delivery speeds of 6 - 15 business days for Express Services and 10 - 20 business days for Standard Services.

Due to flight disruptions and cancellations, We are only able to offer delivery for Standard Parcels.

We expect delivery speeds of 8 - 15 business days for Standard Services.

Due to flight disruptions and cancellations, We are only able to offer delivery for Standard Parcels.

Nous estimons des délais de livraison de 7 - 13 jours ouvrés en livraison Express et 9 - 20 jours ouvrés en livraison Standard.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 4 - 9 business days for Express Services and 12 - 19 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

Due to flight disruptions and cancellations, We are only able to offer delivery for Standard Parcels.

We expect delivery speeds of 10 - 25 business days for Express Services and 12 - 25 business days for Standard Services.

We expect delivery speeds of 8 - 18 business days for Express Services and 9 - 25 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 4 - 12 business days for Express Services and 8 - 18 business days Standard Services.

We expect delivery speeds of 8 - 18 business days for Express Services and 9 - 25 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 3 - 8 business days for Express Services and 6 - 12 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 6 - 15 business days for Express Services and 8 - 15 business days for Standard Services.

We expect delivery speeds of 8 - 15 business days for Standard Services.

We expect delivery speeds of 3 - 6 business days for Express Services and 6 - 15 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 7 - 13 business days for Express Services and 9 - 20 business days for Standard Services.

We expect delivery speeds of 6 - 10 Business Days for Express Services and 9 - 15 business days for Standard Services.

We expect delivery speeds of 7 - 15 business days for Express Services and 10 - 20 business days for Standard Services.

We expect delivery speeds of 8 - 18 business days for Express Services and 9 - 25 business days for Standard Services.

Products

Of course, all the products we sell are new and 100% originals with serial numbers.

As for the box of the product, you benefit from the quality guarantee, for any problems, contact us and we will do our best to replace the box of your product and for free of course!

We know that this is very important for our collector customers and we are delighted to offer a high-end service with safe shopping, and a customer service available 7 days a week with a response in a few hours maximum. :)

Better discounts for retailers or huge collector? No problems!

 

Contact us on our Facebook Page:

https://www.facebook.com/TheAmazingCollectables

Or by e-mail at:

info@theamazingcollectables.com

Ordering In-Stock Items with Pre-Order items

When placing an order on our website with both Pre-Order items AND in-stock items, we will ship to you the In-Stock items as quickly as possible, without you needing to wait for the pre-order items.

The pre-order items will then be shipped to you separately, later on, when those items physically arrive in stock. Please note that pre-orders also may take some time to process once the item arrives, as there can sometimes be very high demand on some products (please see below)

Shipments Containing Pre-Order Items

If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combine across other orders you have placed in order to keep your items together for safety and ease of delivery.

Processing Times

Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold.

Eg, 1 customer order will be rather quick, with a day turn around. 100-1000 customer orders will take much longer.

We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.

We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages.

FYI: Pre Order processing involves, 1. Invoicing your item/s, 2. Creating a shipping label, 3. Collecting the item/s and then lastly 4. Packing your item/s before shipping. This takes multiple staff members across multiple departments.

Note: The products on pre order has an ETA date that it subject to be delayed by manufacturer, for a later or earlier date.

By pre-ordering a product you legally accept this close of the contract.

Change of Mind

We can only cancel the order the same day.

The Amazing Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to us in exactly the same condition it was received by the customer.

You must contact The Amazing Collectables to discuss any exchange within 14 days of receiving your item. The Amazing Collectables reserves the right to refuse any return of a product due to change of mind. 

If your order contains pre-order items, we can refund them only if the estimated date of arrival has passed.

All forced refunds will result in a tax of 15% on the total of the order

Delivery during the COVID-19 crisis

We are still working and shipping but it might be delayed

Contact us

To help us, please contact us only for important reasons